Customer Service 

At Cambridge Brass, we know that there is only one boss and it is the customer. The customer is the person that pays everyone’s salary and who decides whether a business is going to succeed or fail. The customer doesn’t care if a business has been around over 100 years…the minute it starts treating them badly, they’ll put it out of business simply by spending their money someplace else. That is why no matter what decision we make in our company, we first ask ourselves how it will affect the boss, our customer. If it isn’t a good decision for the customer, it isn’t a good decision for our company. This philosophy has served us well for many, many years. 

Our people make a difference and are the key to our longevity. We are proud of the many years of service from co-workers at Cambridge Brass. This is a company that people retire from after a long career. Multiple generations of the same families have worked here. We believe that our company “runs on people” and are proud to call these hard working and dedicated people our co-workers and part of our extended family.

Have a question about our products? Need to place an order? Give us a call or send an email. With Cambridge Brass' exceptional customer service team, you'll always speak to a live person, never an automated system. Count on us to be your trusted water works provider, delivering top-notch service every time. Your satisfaction is our priority. 

Here's our team!